From strategy to management of operational processes

From strategy to management of operational processes

Operational processes are under pressure. Demand is more volatile, customers expect more, and capacity and resources are limited. Continuing to focus on "how we've always done it" will result in queues, firefighting, and rising costs. Now, more than ever, well-thought-out operations make the difference between strategic ambitions on paper and performance in practice.

In the Operations Management Master Module, you will delve into the design and management of operational processes. You will explore how strategy translates into choices about process design, capacity, lead times, variability, service levels, and inventory. Using concepts from factory physics and practical planning and inventory models, you will learn to systematically analyze and improve production, service, and logistics processes.

Using practical cases and simulations, you will gain insight into where waste, variation, and disruptions arise in the process and the levers you can use to influence them.

This module provides you with a solid analytical framework and practical tools to design and manage processes to ensure they are efficient, agile, and robust. You apply the insights directly to your own organization and develop concrete improvement directions for lead time, customer service, costs and flexibility.