Why choose this program?
A strong, unique and practical program
The Operational Excellence Master Class combines the latest scientific findings with the years of practical experience of our instructors and participants.
The master class offers a broad perspective and gives participants the background and context for operational excellence, instead of just teaching them a single technique.
Case studies from the day-to-day work of participants are a key component of the master class.
Attention to human dynamics in organizations.
You put theory into practice in a unique management game, working in teams to deploy operational excellence in a fictitious organization.
Participants give the Operational Excellence Master Class a score of 8.6 out of 10.
How will this program benefit you?
In the Operational Excellence Master Class, we approach the excellent organization from a management perspective. You gain a scientific theoretical basis and learn how to put it into practice. We discuss relevant tools and techniques that let you successfully implement excellent processes. This way, you can help your organization deliver the right customer value. After interactive lectures, a management game, and practical assignments, you will be ready to apply the theory in practice upon completion of this masterclass.
After completing this master class, you will:
- know what operational excellence entails, and are familiar with the characteristics of excellent organizations;
- be familiar with the techniques for analysis, design, redesign, management and improvement of business processes, and know when to deploy them;
- be able to apply your knowledge in process and chain management;
- approach operational processes from a time perspective instead of a cost perspective, for better long-term cost savings;
- be familiar with the similarities and differences in operational excellence between industrial and service organizations;
- know the resources available at a given time to achieve comprehensive quality for the customer.
How will this program benefit your organization?
Operational excellence encompasses everything an organization does to create value for customers in its operations, at minimal overall costs. Merely keeping costs down is never the answer. Customer demand is in constant flux. Keeping pace with the customer has a major impact on the operation of your organization. Operational excellence theory and models let you improve service quality, lower your costs and boost customer satisfaction.
- Enhance customer value through effective and efficient arrangement of operational processes and systems.
- Over the longer term, a focus on lead times instead of costs increases cost savings, while retaining quality.
- Insights into the influence of social laws and organization culture improve collaboration within the organization.
- Operational issues will be resolved using lasting solutions, so managers do not have to come up with as many (costly) ad-hoc solutions.
De TIAS experience of Albert van der Tang
“The Operational Excellence Master Class was a real eye-opener. It puts theories from Lean, Agile and other modern philosophies under the microscope and discussed their practical applications. I’ve greatly benefited from the knowledge I gained. The master class teaches you to approach organizational issues from an entirely different angle. You quickly learn a variety of practical tools and theories to enable long-term improvements. I can highly recommend it to anyone who wants to excel (operationally)!”
Albert van der Tang, Marketing & Communications employee, VDT Automotive Products B.V.
Why choose TIAS School for Business & Society?
Learn at TIAS
Do you want to create more impact on your organization and on society?
- Tailor your training and learning path to your learning needs and organizational issues
- Learn a lot and quickly through frequent interaction
- Get in when you want and learn at your own pace, both online and on-site
- Get the most out of yourself and your available time through individual attention, personal contact and small group discussions.
We are a business school with an unparalleled level of personal contact, so that every participant benefits from individual attention. From one-on-one mentoring to small group discussions, we prioritize personalized interactions, fostering a unique and enriching learning experience tailored to each participant's needs and current organizational issues.