Optimize business processes to improve customer satisfaction
Why the Operational Excellence Master Class at TIAS Business School?
A top-ranked business school in Executive and InCompany Education according to the Financial Times
3,400 participants annually and a network of > 20,000 alumni in more than 100 countries
A high degree of personal involvement is what, according to our participants, distinguishes TIAS in the market
Professionalize your operational organization
Efficient and effective provision of the products and services your customers want: that is the core of your organization. You see room for improvement in the operational organization. But how do you go about it? What are the right – and the wrong – techniques to use? And how do you deal with resistance from the organization? With the latest scientific insights and crucial tips and tricks from this master class, you’ll understand how to improve service quality, reduce costs and boost customer satisfaction.
